How to Redeem Unredeemed Gifts on Amazon

The Insecure Writer’s Support Group

For November 6, 2019

Rather than answering the question posed to the group this month, which was What’s the strangest thing you’ve ever googled in researching a story?, for which I had no good answer, I’ve chosen to write instead about a topic I needed to google, which then I wrote my own directions so I’d remember how to find the answer in the future.

Once I had the directions written, I realized there are probably other people out there, writers and non-writers, who have gifted Amazon books and not realizing the books may still be unredeemed.

Redeeming Unredeemed Gifts:

Putting Money Back into Your Amazon Account

Have you ever gifted a book on Amazon wondering if the recipient redeemed the book? Well, wonder no more.

The first time I followed someone’s directions to find that list of unredeemed books, I was shocked to find I had $84.00 worth of unredeemed books. Thankfully, I was able to follow this person’s directions and put that money back onto my account.

Recently, I gifted a book to someone living in India. Only after the fact did I learn that with my being in the United States, such a gift is unredeemable. Now, I had to undo my gift but I couldn’t find those same directions again. Plus, it had been a while, so all the online directions weren’t current either.

Figuring my way through a hodgepodge of different directions, I was able to undo the gift, putting the money back into my account.

As to the person I was trying to gift the book to. I asked for his Kindle email address and gifted it directly to his Kindle. Hopefully, that tactic should work. If not, I’ll be undoing that gift and will be sending him a Mobi file, instead.

At any rate, here are the directions I created, producing a document that I can easily follow in the future. I share the directions with you now, wishing you a great find of hidden cash in your account.


Once you’re signed in on Amazon, click on YOUR ACCOUNT. You’ll see this screen.

click on Your Account 1

Click on YOUR DEVICES AND CONTENT as shown above.

click on your devices & content


Click on MANAGE DIGITAL CONTENT as shown above.

You’ll see a screen of all of your eBooks purchased and these menus at top of the list:

click on Manage Digital Content 3


click on Change Books to Gifts 4

You want to see GIFTS SEND: PENDING next to the GIFTS button, as seen below.

If you have any gifts that haven’t been redeemed, they’ll be listed, to which the following directions apply.

First, click on the three dots menus on the left side of the book title.

click on menu on left side 5.png


(If you need to change the email address of a book gifted to a recipient, this is where you would make that change.  For instance, I’ve learned that I can send a gift directly to someone’s Kindle if they provide me their Kindle email address.)

You’ll see this screen with the original recipient’s email-ID, their name, and your message if you filled them out.  Simply change the email address to your own, and click UPDATE.

click on change recipient email 6

You’ll receive an email stating you’ve received a gift Ebook.


Returning the Gift Money Back Into Your Account

Now to change that gift into Amazon credit, click on the button in the email.

click on Get Your Kindle book Gift now button 7

You’ll be taken to Amazon’s website where you can ACCEPT GIFT or LEARN HOW THIS WORKS OR EXCHANGE FOR GIFT CREDIT.

click on Accept Gift screen 8

This screen will open up and you want to click to REQUEST A GIFT CREDIT FROM CUSTOMER SERVICE NOW.

click on Request Gift Credit 9


Insecure Writers Support Group BadgePurpose: To share and encourage. Writers can express doubts and concerns without fear of appearing foolish or weak. Those who have been through the fire can offer assistance and guidance. It’s a safe haven for insecure writers of all kinds!

Posting: The first Wednesday of every month is officially Insecure Writer’s Support Group day. Post your thoughts on your own blog. Talk about your doubts and the fears you have conquered. Discuss your struggles and triumphs. Offer a word of encouragement for others who are struggling. Visit others in the group and connect with your fellow writer – aim for a dozen new people each time – and return comments. This group is all about connecting!


About Diana Stout

Screenwriter, author, former English professor
This entry was posted in #amwriting, #IWSG, Publishing books, writing and tagged , , , . Bookmark the permalink.

14 Responses to How to Redeem Unredeemed Gifts on Amazon

  1. Nancy Gideon says:

    Who knew?! Off to see if I have anything ‘pending’. Thanks, Diana.


  2. Diana Stout says:

    While it’s disappointing to learn that people who wanted my books to review never bothered to redeem my gift, getting the return took the sting out. Crossing my fingers that you are rewarded for your search!


  3. Erika Beebe says:

    Great post Diana. Amazon is always a mystery. Happy IWSG Day 🙂

    Liked by 1 person

  4. Diane Burton says:

    Great post, Diana. I never knew! I followed your instructions and got the gift credit. Yay! Thanks.

    Liked by 1 person

  5. lcarrollbradd says:

    Fantastic article and I have 8 unredeemed ebook gifts. Thanks, Diana, for the details.

    Liked by 1 person

  6. Not an indie author but that’s sad to know some have unclaimed books taking money away from you. Sending people a Mobi or ePub file sounds safer.


  7. Thanks for the excellent tips, Diane! Now I’m curious if I have any unredeemed ebook gifts out there.

    Liked by 1 person

  8. Maureen Bonatch says:

    Wow- who knew! Thank you so much for this!

    Liked by 1 person

  9. Alicia Dean says:

    I had several pending, and I went through all the steps, except for redeeming. Now we’ll see how that works. Thanks for the info…I had no idea!


  10. Diana Stout says:

    Thanks for visiting, Alicia!


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